New Technology is In Motion at Geisinger

Geisinger Community Medical College is using mobile technology, Geisinger in Motion, to enable patients to receive superior care even on the go. Geisinger In Motion is an initiative developed to engage patients and providers to offer the highest value and give the most positive experience for the patient. It also guarantees flexibility to the workforce and unifies communication between the hospital and patients. In Motion utilizes several new self-scheduling and communication tools that are easily accessible through a mobile phone, tablet or computer.

Among those new healthcare tools is MyGeisinger, a well-established patient portal that allows Geisinger patients to send messages directly to their physician, view their medical charts, request prescription refills, request future appointments and better manage their healthcare. Because MyGeisinger is pre-loaded with patients’ basic information, arranging appointments is quick and easy. The portal was first introduced in 2001, and over 350,000 patients currently navigate the system through the website and the MyChart app that can be downloaded to any smart device. All Geisinger patients can register for a MyGeisinger account.
To find the best and closest physician in the area, patients can utilize “myDocFinder.” This application provides information on more than 1,000 Geisinger physicians, from primary care providers to sub-specialty doctors, and can be found at Geisinger.org. When users click on the “Make an Appointment” button, they’ll be instantly connected to myDocFinder, where they can search for a provider based on distance or earliest-available appointment.

Patients can also conference with a doctor without even leaving their own home by trying my eVisits. My eVisits offers patients live, video visits with physicians, 24 hours a day, seven days a week– no appointment needed. Virtual meetings are conducted on-screen via mobile phone, tablet or computer, so patients can talk face-to-face with a board-certified physician. Typically within 15 minutes of logging on, patients can see a doctor for primary care services, then receive a diagnosis, including a prescription when necessary. My eVisits eliminates the need for travel and reduces trouble for families who need a doctor for minor illnesses– especially late at night and on the weekend. Patients can now make an online reservation at select Careworks locations, where they can view wait times on their mobile device and essentially “get in line” before they even leave home.
In central Pennsylvania, Geisinger also offers telemedicine services, which allows a patient to remotely consult with a physician at another location. Through voice, data, video and image feeds, a patient can obtain a diagnosis and recommendations for care from an attending physician. Telemedicine services are now available at Geisinger Medical Center, as well as many other locations across Pennsylvania. In addition to TeleICU, which provides 24/seven monitoring of critical care beds, Geisinger telemedicine consultation services are available for various specialities, including Cardiology, Dermatology, Endocrinology, Neurology, Palliative care, Orthopaedics, Pediatric Neuro Development, Psychiatry, Pulmonology, Rheumatology, Stroke, Trauma and Virtual Sleep.

Geisinger has applied technology to other aspects of a patient’s experience to make it more efficient and simple. Text messages are used for appointment reminders, weight management, and diabetes management. Mobile apps, like iRefill, can assist with prescription refills and patients can provide feedback through the ProvenExperience app. Occasionally iPads are provided to keep patients engaged, connected and entertained during a hospital stay.
Geisinger’s commitment to making care convenient and simple for patients and providers has earned the hospital HealthCare’s Most Wired award. Visit www.geisinger.org. –Elizabeth Corbett